Terms & Conditions
Booking the Entire Property
The entire property may be rented for your exclusive use. Complete property rental includes all of the services we offer in our hotel: our staff is at your service and the restaurant is open for your private use (the meals are not included in the price). To secure a reservation we require a 30% non-refundable deposit at the time of booking, 30% 60 days before and the remaining 40% 30 days before arrival. Please call or email us to help you plan your dream vacation. Contact us for wedding rates and rates for the entire property for the weekend.
Deposits, Cancellations and No-shows
To secure a reservation, we ask for a valid credit card as a guarantee. While we will do our best to accommodate requests for specific rooms, we cannot guarantee those requests; we can only guarantee the room category of your booking. A booking made with Tenuta Santo Pietro is a contract. As a small accommodation business, we do not operate an overbooking policy and we appreciate your respect for our cancellation policy. Any cancellation or rebooking request must be received in writing by email to email@example.com within the specified time periods outlined below.
- If you cancel your reservation over 30 days before arrival, you will not be charged anything (entire property rental or large group bookings excluded)
- If you make a cancellation 30 days or less before arrival, the full cost of your booking will be charged to your credit card.
- For large groups, booking several rooms, we require a 30% non-refundable deposit at the time of booking, 30% 60 days before and the remaining 40% 30 days before arrival.
If you do not arrive on the first night of your booking, we will wait until 8pm for you. After that we will assume you are not coming and you will be charged the full cost of your booking.
There will be no refunds for early departures. Once you have checked in, you are responsible for the full cost of your booking.
As the cancellation policy is strictly enforced, we strongly recommend you take out comprehensive travel insurance.